Principal Technical Account Representative (TAM) job opportunity at Oracle.

Professional Certificate

Bangkok, Thailand

Bangkok....Thailand

Account Management & Delivery Governance: Oversee account #management and delivery governance, ensuring smooth project execution. __ Incident Management: Serve as the primary point of contact for major incidents, managing communication and setting customer expectations through to resolution. Facilitate customer communications and interactions across various #Oracle #business units. __ Managed Services Execution: Lead managed services projects, overseeing the full Oracle #product footprint. This includes the Oracle SaaS/PaaS product pillars, such as Oracle Fusion ERP (Finance, Supply Chain Management, Human Capital Management, or Customer Experience), including integrations. __ Customer Service: Provide functional-level support, ensuring the effective resolution of issues in collaboration with remote delivery #engineers. __ Documentation Review: Evaluate solution design documents and Root Cause Analysis reports. Key daily activities will leverage your functional expertise, deep Oracle product knowledge, problem management capabilities, and customer service excellence. Collaboration: Work closely with #sales, delivery teams, and customers to identify the best solutions. __ Delivery Coordination: Act as the primary delivery contact for customers, coordinating Oracle Services and ensuring delivery according to contract terms, effective resource utilization, and achievement of margin and revenue objectives. __ Governance & Risk Management: Establish and maintain a governance model with customers at both management and executive levels, performing scope and risk management throughout.