Partner Experience Associate job opportunity at Accenture Plc.

Bachelor's (B.Sc.)

Bangkok, Thailand

Bangkok....Thailand

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*Please note that this role is remote type of work and you will be working on shift rotational basis Role Description This role will support the Media & Community Partnerships team to handle high-priority partner issues and work with stakeholders to drive long-term solutions. Demonstrable experience working with sensitive issues and communicating through internal and external stakeholders is a must for this role. A strong understanding of process development and implementation is beneficial. Responsibilities Own resolving partner issues by using all available tools and resources. Work closely with internal teams to troubleshoot and solve issues experienced by our partners Communicate effectively with partners to understand their issues and route to the appropriate channel for resolution Solicit, organize and contextualize product feedback from partners Manage ticket flow and communications across multiple teams Assess, quantify and implement workflow improvements to scale out support