Delivery & Engagement lead job opportunity at AXA.

Bachelor's (B.Sc.)

LISBOA, Portugal

LISBOA....Portugal

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About AXA As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can. About the entity AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution. We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary. At AXA Group Operations, we want to be recognized in three fields of action: State-of-the-art Data Technology to drive customer experience State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks High-Performing Global Team for stronger partnerships with AXA entities Job position pitch Where will you be in the organization? The division Group Technology Operations (GTO) aims at designing, developing, and operating Global AXA IT products, delivering them to AXA Entities and the AXA Group, at the right level of quality of service and cost and aligned with business-driven priorities. Its missions can be summarized in four main activities: global product delivery, global product portfolio management, day-to-day operations management, and entities proximity management. The department / team You will join the Business and Data Global Products department, which encompasses a large range of solutions and services to support the Business of AXA, from technical IT4IT tools to enhanced Data capabilities, helping systems to be more reliable and secured.    Our department is composed of 5 Product Lines: Data, BI & Analytics  Shine platform provides through reporting, analysis, visualization tools Master Data Management (MDM) enhancing Data quality through Data governance  Integration Solutions Enterprise Integration platform (EIP) offers APIs to enable digitalization API Management provides solutions to manage and expose APIs  Data Integration brings capabilities to manage and monitor large volumes of data flows between applicative systems (Extractions, Transformation, Load) Enterprise Content Management Content Management Experience (CMX) provides solutions to securely store, manipulate, and archive customers and internal files including meta data  Enterprise Service Management SILVA4IT provides IT Service Management including IPC (Incident, Problem, Change) and portfolio management SILVA4Business provides HR and Facilities self-service, process automation and standardization SILVA4Security acts as a central repository for Security incidents, Vulnerability management and Physical and Safety incidents Test & Quality Quality Assurance Platforms accelerates Speed-to-Market & improve Quality of Service by leveraging tech platforms related to testing, automation & performance Monitoring Solutions provides to AXA entities the capacity to monitor IT and Business applications, through end-to-end observability, proactive detection of incidents, and powerful capacity of correlation and analysis About the job Job purpose As a Delivery & Engagement lead, your main objective is to manage and contribute to the delivery of services to meet business objectives (SLA, Governance, Reporting & Service Quality Assurance). Main missions Your responsibilities include: Establish and maintain a positive business relationship between client representing Service Delivery Measure and ensure delivered services in scope meet the agreed quality and expectations of the client Be the Single Point of Contact (SPOC) for her / his clients for all services in scope Ensure actual and forecasted client service consumptions are monitored and planned Contribute to client service level definitions, contract negotiations in collaboration with other Service Delivery Domains Manage client escalations and non- IT risks in relation to the services delivered to the client Oversee, report, escalate & govern all Incidents, Problems and Changes affecting clients Monitor & Report on KPI’s and SLA results related to the provided services Periodic KPI and Quality of Service reviews with the client Build and monitor relevant budget and take accountability for P&L as applicable Manages all aspects of service including resourcing, staffing, people management and finance Upon request, defines project objectives, costing, staffing, finance and then ensures delivery Expected skills & experience We are looking for someone with the following experience and skills: Experience Strong IT background General knowledge of BI and data Experience of working in a complex organization Good understanding of financial, BAU and product processes Technical skills Knowledge of IT (Microsoft Azure, Cloud ...) ServiceNow Budget management Staffing / capacity management IT Service delivery Soft skills / transversal skills Ensures accountability- Action oriented - plans & aligns & directs work Communicates effectively, Builds network, balances stakeholders & manages conflict Autonomy Fluent English practiced in an international context. What we offer We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.