Customer Service Advisor, Frontline job opportunity at DHL.

Bachelor's (B.Sc.)

Bangkok, Thailand

Bangkok....Thailand

summarize with Ai

• Accept and register bookings for DHL services. • Offer alternatives to customers and potentially turn information calls into sales leads. • Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added services (e.g. SI: Shipment insurance, TDD: Time Definite Delivery, EXT: Extended Liability etc.) • Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices. • Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands. • Liaise with other departments and Operations on quick and efficient resolution of customer issues and queries. • Bachelor Degree in Business Administration, Business English or related field. • Good command of English • Telephone and Communication skills • Willing to work in shift • Experienced in Call Center would be an advantaged