Customer Success Manager job opportunity at Adobe.

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DatePosted 30+ Days Ago bot
Adobe Customer Success Manager
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Pattern: full-time
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loacation Tokyo, Japan
loacation Tokyo....Japan

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.  We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!   The opportunity:       As a Customer Success Manager (CSM), you will be the driving force behind delivering our unparalleled capabilities, methodologies, and digital transformation   expertise   to meet our customers’ business   objectives . In this pivotal role, you will cultivate strong, positive relationships with customer executives and senior decision-makers, delving deep into their unique business needs, use cases, and   objectives .   Your mission is to ignite solution adoption by   providing   invaluable insights into methodologies, solution usage, benchmarking, and   identifying   barriers. With your guidance, customers will unlock the full potential of their Adobe investment, achieving their business   goals   and beyond.     Your job will relate to a robust Customer Success charter across your accounts which includes:     Take ownership of our customers’ overall success with Adobe by driving the growth of Adobe platform adoption, ensuring long-term customer health, and enhancing the value realized from the platform. All while championing and   maintaining   a lasting partnership .     Driving mutual understanding of Adobe’s outstanding and groundbreaking “experience business” capabilities and   evangelize   how those capabilities create long-term value for the customer across various customer business units & organizations .     Being a customer advocate and driving innovation & process improvement back into the Adobe ecosystem .     Orchestrating the breadth of Adobe resources to delight the customer in their experience (Technical Account Managers, Delivery/Consulting, Renewals, Customer Support,   Product Teams, etc.)        What   you’ll   do:      Customer Leadership      Proactively evaluate customer interactions, including product performance, usage depth and breadth, and support experiences. Ensure that valuable feedback is assembled and communicated internally to drive continuous improvement of Adobe products and services .     Cultivate senior relationships with our top customer stakeholders to ensure executive alignment and provide thought leadership. Lead your team in creating and completing effective “get well” plans, ensuring our customers achieve their desired outcomes and   beyond..        Execution for Results      Forge a powerful partnership with the sales management team to align on vertical   objectives   and not just meet, but exceed retention, growth, and satisfaction targets. Leading your team to deliver outstanding results on CSM objectives, driving best-in-class key deliverables such as Strategic Business Reviews, Mutual Action Plans, and Dashboards. Together,   you’ll   set new standards of excellence and propel our customers to new heights .       Expertise & Thought Leadership      Drive thought leadership & grow as a leader in one of the most exciting and dynamic technology fields today .       Executive Presence and Influence      Engage broadly across the Customer and Adobe organizations from management through to C-Level/Influencer as   required        Scale & Continuous Improvement      Deliver innovative, repeatable, measurable Customer Success programs .     Complete a process for continuous improvement, driven by user and customer insights, feedback, and industry research .       What   you’ll   need to succeed:      Bachelors   Degree or equivalent experience or equivalent required and a   Masters   Degree is a plus     Validated experience in customer success, or relationship management or management consulting organization with   demonstrated , quantifiable experience delivering on significant business value     Demonstrate a strong executive presence, effectively working with the client executives. Be a credible and impactful advisor at the C-level.   Creative problem-solving skills, including understanding the impact and intersection of people,   process   and technical changes and to articulate high-level solutions to address business problems     Shown organizational, prioritization skills and an ability to work in a highly matrixed environment     Outstanding executive-level interpersonal and written communication skills, with effectively navigating difficult conversations and mediate to healthy outcomes     High degree of intellectual curiosity and ability absorb new concepts quickly     High level   of energy and personal drive       GET TO KNOW THE TEAM:   As our many awards will tell you, at Adobe all members are immersed in an exceptional work environment that is recognized around the world.   You’ll   be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If   you’re   looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog,   https://blog.adobe.com/en/topics/adobe-life   and explore the extraordinary benefits we offer at   Rewards.adobe.com .           Adobe is an equal opportunity employer. We hire dedicated individuals, regardless of race, color, disability, religion, gender identity, or veteran status. We know that when our employees feel appreciated and included, they can be more creative,   innovative   and successful. This is what it means to be Adobe   For   All .           We are dedicated to fostering exceptional experiences with mutual respect and equal opportunities. We believe that new insights can   emerge   from any part of our team.     Adobe is proud to be an  Equal Employment Opportunity  employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.  Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email  accommodations@adobe.com  or call (408) 536-3015.

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