Senior Field Service Engineer job opportunity at Abbott.

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DatePosted 24 Days Ago bot
Abbott Senior Field Service Engineer
Experience: General
Pattern: full-time
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loacation Thailand - Bangkok, Thailand
loacation Thailand - Ban..........Thailand

      JOB DESCRIPTION: KEY RESPONSIBILITIES: - Be responsible for Troubleshooting, installation, calibration, maintenance, Preventative Maintenance, field modifications and repair on designated equipment. - Order and manage repair parts cycle times and Preventative Maintenance schedule. - Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner. - Maintain communications with customers to ensure resolution and proper follow-up. - Maintain tools and standard test equipment and ensuring they are properly calibrated. - Ensure to meet Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements. - Utilize the escalation process to resolve customer service delivery issues. - Work as a member of the local team to provide efficient service delivery to all accounts within assigned area. - Adhere to applicable regulatory requirements and company procedure.\ QUALIFICATIONS: Describe the minimum education and experience, including knowledge, skills and abilities, required to successfully perform the job. List any certificates and/or registration required. - Minimum Bachelor’s degree of Electrical Engineering, Electrical Engineering Technology or related fields - Experience in servicing Capital Equipment or equivalent service fields. Experience in the medical equipment industry, diagnosing and repairing mechanical, electromechanical, and/or electronic equipment is preferred. - Experience interfacing with both internal team members and external customers as part of a solution based service process. - Experience in troubleshooting and responding to customer concerns. - Proven record of being reliable and accountable for all aspects of their job. - Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook. - Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues to easily understandable manner. - Ability to work in a fast-paced, self-directed resourceful environment, work independently, manage multi-task activities with shifting priorities, work productively in a pressurized environment and adapt to changing circumstances. - Strong time management skills, Decision-making, problem resolution and creative thinking skills, Ethical and trustworthy OTHER FUNCTIONS AND RESPONSIBILITIES - Handle and process customer feedbacks/complaints/product experience in timely manner and according to Abbott Global Commercial Quality System, Abbott Medical Asia’s and Abbott Medical country’s policy and requirement - Execute the job responsibilities according to applicable standard operating procedures of Abbott Global Commercial Quality System, Abbott Medical Asia and Abbott Medical Country Affiliate - Ensure applicable standard operating procedures of Abbott Global Commercial Quality System, Abbott Medical Asia and Abbott Medical Country Affiliate are executed       The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.       JOB FAMILY: Support Services       DIVISION: EP Electrophysiology          LOCATION: Thailand > Bangkok : Rasa One, Building B, 17th Floor, Unit 1704 555 Phaholyothin Rd       ADDITIONAL LOCATIONS:       WORK SHIFT: Standard       TRAVEL: Yes, 75 % of the Time       MEDICAL SURVEILLANCE: Yes       SIGNIFICANT WORK ACTIVITIES: Driving a personal auto or company car or truck, or a powered piece of material handling equipment                  

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