Customer Engagement & Loyalty Associate job opportunity at Deckers Brand.

Home Jobs In Japan Tag: Job Customer Engagement & Loyalty Associate position at Deckers Brand


DateMore Than 30 Days Ago bot
Deckers Brand Customer Engagement & Loyalty Associate
Experience: General
Pattern: full-time
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degreeGeneral
loacation Minato-ku, Tokyo, Japan, Japan
loacation Minato-ku, Tok..........Japan

【業務内容】 20% Customer Communication Design · Design the customer communication calendar collaborating with the eCommerce/Retail/Brand Marketing team for all applicable brands, based on the focus products/marketing activations/promotions/key digital and retail initiatives. · Define audiences for each campaign to maximize engagement. · Leverage customer data to develop personalized experience. · Implement AB testing plan when applicable to gain analysis and insight into email/LINE subscriber behavior. 35% Email Marketing  · Be responsible in planning, executing and reviewing automated behavioral and educational emails by collaborating with the partnered vendor and global digital technology team.  · Build relevant audience for each campaign in Cordial. · Responsible for forecasting and tracking KPIs for email channel. 25% LINE Messaging · Be responsible in planning and executing LINE communication by collaborating with the partnered vendor and internal brand marketing team. · Build relevant audience for each campaign in Amperity. · Responsible for forecasting and tracking KPIs for LINE messaging. 20% Data Management & Reporting  · Analyze CRM campaign performance data and drive improvements through scalable strategies. · Track KPIs and report weekly/monthly/quarterly to the stakeholders to capture the insights and actionable items.  · Identify and isolate data issues, provide resolution by troubleshooting or engaging other related technology groups. ※副業禁止

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