Sales Operations Manager I job opportunity at Concentrix.

Home Jobs In El Salvador Tag: Job Sales Operations Manager I position at Concentrix


DatePosted 6 Days Ago bot
Concentrix Sales Operations Manager I
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeAssociate
loacation El Salvador- San Salvador, El Salvador
loacation El Salvador- S..........El Salvador

Job Title: Sales Operations Manager I Job Description The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Essential Functions/Core Responsibilities  • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed     • Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)     • Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements     • Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)     • Create and maximize relationships with client partners     • Provide leadership and guidance to direct reports  to ensure consistent administration of company policies and standards;  define and implement any corrective actions needed to meet operational performance     • Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching     • Create a positive work environment  through employee engagement; resolve employee relation issues in a professional and timely manner     • Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement     • Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements     • Attend business reviews with the client     • Handle a team of team leaders     Candidate Profile  • Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred     • Call center experience preferred     • Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback     • Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal     • Work well under pressure and follow through on items to completion while maintaining professional demeanor     • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates     • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment     • Demonstrated ability to mentor, coach and provide direction to a team of employees     • Willingness to work a flexible schedule     Career Framework Role  Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s).  Is accountable for the performance and results of a team within own discipline or function.  Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.  Adapts departmental plans and priorities to resolve operational challenges.  Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director.  Provides technical guidance to employees, colleagues and/or customers.  Has accountability for results in terms of costs, strategies and employees.     Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Location: El Salvador- San Salvador Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Other Ai Matches

Associate, Technical Sales Applicants are expected to have a solid experience in handling Technical Sales related tasks
Technical Product Specialist (German-Speaking) - Digital Ads Applicants are expected to have a solid experience in handling Job related tasks
Inside Sales Representative - German Speaker - On-site TT02 Applicants are expected to have a solid experience in handling Job related tasks
Team Leader Operations Applicants are expected to have a solid experience in handling Job related tasks
Wellbeing Associate - Riyadh Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Advisor - PH North 2025 Applicants are expected to have a solid experience in handling Job related tasks
Spotify Online Support Advisor with Italian and English Applicants are expected to have a solid experience in handling Job related tasks
WFM/ Real Time Analyst - Banking Applicants are expected to have a solid experience in handling Job related tasks
Content Moderator (German-Speaking) – Global e-Commerce Applicants are expected to have a solid experience in handling Job related tasks
Advisor I, Customer Service – English Applicants are expected to have a solid experience in handling Customer Service – English related tasks
Fashion Support Consultant (Polish-speaking) – On-site MX01 Applicants are expected to have a solid experience in handling Job related tasks
Quality Specialist – (German-speaking) - On-Demand Mobility Service Applicants are expected to have a solid experience in handling Job related tasks
One Makati Customer Care Specialist iRecruit Engage 2026 Applicants are expected to have a solid experience in handling Job related tasks
ESPECIALISTA DE ATENDIMENTO AO CLIENTE | REDE SOCIAL | FORTALEZA Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Agents - Español - CDMX Applicants are expected to have a solid experience in handling Job related tasks
Asesor Telefonico de Servicio al Cliente- Leon Applicants are expected to have a solid experience in handling Job related tasks
Moderator de conținut (limba română) - Social Media - Relocare în Portugalia Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Representative Applicants are expected to have a solid experience in handling Job related tasks
B2B- Associate Customer Acquistion Applicants are expected to have a solid experience in handling Job related tasks
Associate, Customer Acquisition (Hong Kong) Applicants are expected to have a solid experience in handling Customer Acquisition (Hong Kong) related tasks
Chef de projet (F/H) - Marrakech - Français - Anglais - Confirmé Applicants are expected to have a solid experience in handling Job related tasks
Cybersecurity Consultant – Azure & AI Governance (French Bilingual) Applicants are expected to have a solid experience in handling Job related tasks
Sales and Retention Applicants are expected to have a solid experience in handling Job related tasks