Senior Analyst Technical Customer Support job opportunity at Danaher.

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DatePosted 10 Days Ago bot
Danaher Senior Analyst Technical Customer Support
Experience: 5-years
Pattern: full-time
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loacation Koto-Ku, Tokyo, Japan, Japan
loacation Koto-Ku, Tokyo..........Japan

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Life Sciences, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results. We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory. It’s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we’re just beginning. Working together, let’s put our time and talents together to advance human health for tomorrow. Learn about the Danaher Business System which makes everything possible. We are currently seeking a Senior Global Technical Support Engineer who will be responsible for supporting field personnel needing assistance, owning escalated customer issues and driving improvements to product through engineering sustainment efforts. This position is part of the Japan/ Asia Pacific Technical Support team located in Japan . In this role, you will be responsible for: Answer service support hotline calls, e-mails, and group chats in timely manner. Lead customer escalations with an expected closure rate within 21 calendar days Acquire expert level knowledge of existing systems from hardware perspective and develop applications knowledge to aid in problem diagnosis Drive resolution of field reported problems through analysis and root cause investigations to implement and sustain effective countermeasures. Conduct training classes for new products or newly hired Field Service Engineers. The essential requirements of the job include: A four-year university degree or higher, or graduation from a technical college. A graduate degree is a plus. Advanced knowledge in engineering and more than 5 years of experience. Experience in troubleshooting and analytical skills. Excellent communication with stakeholders (both verbal and written). English proficiency to communicate smoothly with global teams (approximately TOEIC score of 730 or higher). Travel, Motor Vehicle Record & Physical/Environment Requirements: This position requires a maximum of 30% travel. (Of which, business trips involving overnight stays are approximately 4 days per month.) The travel destinations are mainly domestic, but international travel may be required. A regular driver's license is mandatory. It would be a plus if you also possess previous experience in: Experience in biotechnology or medical devices is preferred, especially if you have service experience or usage experience with centrifuges. Technical support, research and development, customer support, field applications, or field service engineering. ベックマン・コールター・ライフサイエンスの使命は、生命科学と医療の最も重要な質問に答えを求める人々を支援することです。80年以上にわたる歴史を持ち、次の画期的な発見で科学と医療を変革しようとしているお客様にとって、長年信頼されるパートナーであり続けています。130か国以上にわたる2,900人以上のアソシエイトのチームの一員として、答えを加速させるという私たちのビジョンと卓越性へのコミメントを推進する手助けをしていただきます。 ベックマン・クルーター・ライフサイエンスは、ダナハーの10のライフサイエンス企業の1つです。私たちは共に、人間の健康を守り改善するソューションの発見、開発、提供を加速させます。 ベックマン・コールターのグローバルテニカルサポートチームで働きたいですか？フィールドサービスエンジニアをサポートすることに興味はありますか？それなら、続きをお読みください！ 現在、フィールドの人員をサポートし、エスカレーションされた顧客の問題に対応し、エンジニアリングの持続的な努力を通じて製品の改善を推進する責任を持つシニアグローバルテクニカルサポートエンジニアを募集しています。 このポジションは、日本にあるJapan/Asia Pacificテクニカルサポートチームの一部です。 この役割では、以下の責任があります： サービスサポートホットラインの電話、メール、グループチャットに迅速に対応する。 フィールドサービスから上げられるエスカレーションをリードし、21日以内の解決に努める。 ハードウェアのスペシャリストとして新製品および既存システムの高度な専門知識を持つとともに、問題の診断を支援するためのアプリケーションに対する知識を習得する。 分析と根本原因調査を通じてフィールドで報告された問題の解決を推進し、効果な対策を実施し持続させる。 新製品または新しく採用されたフィールドサービスエンジニアためのトレーニングクラスを実施する。 この仕事の必須要件には以下が含まれます： ４年制大学、もしくは高専卒業以上。大学院の学位はプラスです。 エンジニアリングに対する高度な知識と５年以上の経験。 トラブルシューティングにおける経験と分析スキル。 関係者との優れたコミュケーション（口頭および書面） グローバルチームとスムーズにコミュニケーションできる英語力（TOEICスコア730点程度以上。 出張、運転記録および身体/環境要件： このポジションは最大30%の出張を必要とします。（そのうち宿泊を伴う出張は１か月あたり４日程度）出張先は主に国内ですが、海外出張が求められることがあります。 普通自動車運転免許必須。 また、以下の経験があるとプラスです： バイオテクノロジーまたは医療機器の関連経験、特に遠心分離機のサービス経験、使用経験があれば尚良い。 テクニカルサポート、研究開発、カスタマーサポート、フィールドアプリケーションまたはフィールドサービスエンジニアリング Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com .

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