Network Operation Centre (NOC) Engineer - Telecommunications job opportunity at 1GLOBAL.

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Date2025-06-16T18:05:59.109Z bot
1GLOBAL Network Operation Centre (NOC) Engineer - Telecommunications
Experience: General
Pattern: Full-time
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loacation Lisbon, Portugal
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About Us 1GLOBAL  is a technology-driven global mobile communications provider, delivering global connectivity solutions to enterprises and consumers. Powered by a best-in-class telecom platform – including its own owned and operated global mobile core network, fully fledged in-house developed eSIM technology, and an extensive portfolio of telecom licenses – 1GLOBAL operates as a fully regulated telecommunications provider across 40 countries worldwide. We serve many of the world’s leading banks, enterprises, and digital-first businesses, including neo-banks, global fast moving consumer goods companies, travel leaders, and payment service providers. Today, 1GLOBAL connects more than  70 million people and devices globally , enabling our customers to launch, scale, and innovate with confidence in the mobile ecosystem. 1GLOBAL is a profitable, fast-growing business. With full-year revenues in 2025 exceeding  US$200 million  and profits of over  US$25 million , we generate strong cash flows to fund our growth allowing us to continuously invest in infrastructure, platform innovation, and global expansion. Recent years have marked a defining phase in our journey, with major enterprise and mass-consumer client wins accelerating our evolution into a global mobile connectivity powerhouse, purpose-built to enable consumer brands to enter and succeed with their own  aspirations to offer telecommunications services to their clients. Founded in 2022 by experienced technology entrepreneurs, Hakan Koç and Pyrros Koussios, 1GLOBAL has rapidly emerged as a European technology leader shaping the future of global telecommunications . We operate as a fully regulated Mobile Virtual Network Operator (MVNO) in 12 countries and as a regulated telecom operator in an additional 28 markets. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, our team of close to  500 experts across 15 countries  is united by a single ambition: to redefine global mobile connectivity through technology, scale, and execution excellence. About the Team We are looking for a talented NOC Engineer (Front Office Engineer) who enjoys working autonomously, communicating effectively and is comfortable working in a fast-paced environment. This role and the team will be located in Lisbon. We are looking for someone motivated and collaborative, with a strong track record in a similar role at product-led growth companies. About the Role First/Second tier support of failures on platforms/services, following established procedure, to provide a fix and mitigate the impact to the end customer whenever possible. Address internal/external support requests raised via the agreed processes and interfaces. Escalate complex incidents to third-level support (internal/external) teams and/or partners with the proper troubleshooting. Maintain a repository of documentation, configuration, and procedures to effectively operate the systems, platforms, and services. Collaboration with Customer Facing teams, such as Customer Services and Service Delivery Managers. Daily collaboration with internal 3rd-level teams. Collaborate in Technical crisis management, Incident room activation and closure. About You Technical Requirements: Degree in Telecom Engineering or Computer Science, or equivalent experience. Proven experience in CORE/RAN network troubleshooting with the following network protocols: SS7, MAP, SIP, CAP, ISUP, DIAMETER, among others. Knowledge of IoT ecosystem is a plus. Ability to manage incidents that involve complex networks, services, and systems. Proficient in English and great ability to communicate clearly and concisely. Availability to work in a 24/7 shift rotation. Personal Qualities: Able to work independently, with minimum supervision, with strong analytical capabilities, and with a customer-focused mindset. Team player mentality to be part of a large, multi-cultural environment. Detail-conscious, highly organised and methodical with a strong work ethic. Critical thinking and a continuous improvement mindset. Experience working in a 24/7 Network Operations Centre environment is a plus. Comfortable in a fast-paced, intense, and demanding environment.

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