Customer Interaction Specialist job opportunity at AXA.

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AXA Customer Interaction Specialist
Requires: 1-year - XP
Pattern: full-time
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Professional Certificate
STOCKHOLM, Sweden
STOCKHOLM....Sweden

Implement and #manage the contact strategy and the communication elements of the end-to-end customer journey. __ Ensure communications are consistent and harmonized across all touchpoints, adhering to the outlined Tone of Voice (#ToV). __ Lead initiatives that enhance communication efficiency and positively impact #customer satisfaction __ Support and guide local adaptations to ensure they align with #global communication standards __ Develop and deliver training programs and materials to support effective communication and improve customer interactions. __ Create and refine frameworks and support materials to ensure a consistent look and feel in communications. __ Collaborate with stakeholders to address communication needs and ensure alignment with strategic objectives.

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